Dissapointing September Birchbox Unboxing

So recently I unboxed my September Birchbox and I was left a little sad with the outcome.  It’s not that the stuff in it wasn’t great. It had a hair protein mask in a very large sample size, and Anastasia Beverly Hills brow pencil, a caffeinated eye cream, and a concealer stick.

Salon gioje NYC Protein Mask

Anastasia Beverly Hills Brow Pencil

Caffeinated Eye Cream

treSique Concealer Crayon
Now that doesn’t sound too bad at this point, but I was missing my 5th sample, a perfume.  Perfume samples are not really my cup of tea, but if I pay for one and expect it in my box, I would like to receive it.  So I made my September Birchbox Unboxing for 2015 and made a sad face in my feeling journal. 😛

The missing perfume full size valued at $90
The cool part of the story starts now.  I contacted Birchbox customer support and they were Seriously soo sooo soooooo nice! They felt terrible that that happened and immediately offered to send me a replacement or credit me some Birchbox points that can be used to buy stuff in the Birchbox store.  I chose the points and they deposited 50 points (worth $5 in their store) into my account a few minutes later.  Seeing as though that is half the value of the box, I’d say that was a great deal.

I will most definitely continue with my subscription to Birchbox because of the awesome customer service and also the great points system!

If you would like to hear more about how their points system works, just let me know in the comments and I will wright a post on that as well!

You can view my original unboxing video below or by clicking this link: September Birchbox Unboxing for 2015

14 Comments

  1. I just contacted birchbox because the shampoo that was sent was busted and all over my stuff, I took photos. they were so nice and responsive. I like birchbox better than ipsy

  2. I hear nothing but good but good things about their customer service. One of my items was left out of my box a while back and I’m kicking myself now for not contacting Birchbox about it. I’m glad you got some decent samples though! I haven’t received mine yet but I’m crossing my fingers for the brow pencil!

    1. Shoot that’s to bad you didn’t contact them 🙁 The pencil was my favorite part of this box <3 so excited about it!

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